Bedside Support

We respond within one business day.

Help topics

I can't hear the patient

Check that your phone isn't on silent and the volume is up. If you're using AirPods, make sure they're connected before you start. If it still doesn't work, close the app and reopen it.

The app isn't picking up my voice

Bedside needs microphone access. On iPhone: Settings → Bedside → confirm Microphone is on. On Android: Settings → Apps → Bedside → Permissions → Microphone. If it's already on, try speaking closer to the phone or moving somewhere quieter.

The app crashed mid-session

When you reopen, you'll see a notice that the session was interrupted. It won't count against your pass. You can start the same scenario again right away.

The session is freezing or loading slowly

Bedside needs a live internet connection. Switch to Wi-Fi if you're on cellular. If it keeps happening, email us.

What do the passes include?

Single Session ($1.99) gives you one scenario run. Rotation Pass ($19.99) gives you unlimited scenarios for 30 days. NCLEX Cram Pass ($34.99) gives you 60 days. All are one-time purchases — no auto-renewal. Access ends when the period is up.

My pass shows expired but I just bought it

Open the app, go to Settings, tap Pass Status, then Restore Purchases. That re-syncs with whichever store you bought through — Apple or Google. If it still shows expired, email support@hellobedside.com with your Apple ID or Google Play account and we'll fix it.

Can I restore a purchase I already made?

Yes. Settings → Pass Status → Restore Purchases. Sign in with the same Apple ID or Google account you used to buy it — a different account won't find the purchase.

I want a refund

On iPhone: go to reportaproblem.apple.com, find your Bedside purchase, and submit a refund request. On Android: open Google Play, go to Order history, find Bedside, and request a refund there. We can't issue refunds directly — both app stores handle them.

How do I sign in?

On iPhone: tap Sign in with Apple and confirm with Face ID or your Apple ID password. On Android: tap Sign in with Google and choose your Google account. No separate password needed either way.

I want to delete my account

Settings → Privacy → Delete Account. Data is deleted immediately. If you can't get into the app, email support@hellobedside.com and we'll take care of it.

Can my school or instructor see my practice data?

No. Your sessions are private. Nobody outside your account can see your history or scores.

Is Bedside available on Android?

Yes. Bedside is available on both iOS and Android.

Is this medical advice?

No. Bedside is for practice. The AI responses and feedback are educational — not clinical guidance. Don't use anything in the app to make decisions about real patient care.