Bedside Support

We respond within one business day.

Help topics

I can't hear the patient

Check that your phone isn't on silent and the volume is up. If you're using AirPods, make sure they're connected before you start. If it still doesn't work, close the app and reopen it.

The app isn't picking up my voice

Bedside needs microphone access. Go to iPhone Settings, scroll to Bedside, and confirm Microphone is on. If it already is, try speaking closer to the phone or moving somewhere quieter.

The app crashed mid-session

When you reopen, you'll see a notice that the session was interrupted. It won't count against your pass. You can start the same scenario again right away.

The session is freezing or loading slowly

Bedside needs a live internet connection. Switch to Wi-Fi if you're on cellular. If it keeps happening, email us.

What do the passes include?

Single Sim ($1.99) gives you one scenario run. Rotation Pass ($19.99) gives you unlimited scenarios for 30 days. NCLEX Cram ($34.99) gives you 60 days. All are one-time purchases — no auto-renewal. Access ends when the period is up.

My pass shows expired but I just bought it

Open the app, go to Settings, tap Pass Status, then Restore Purchases. That re-syncs with Apple's servers. If it still shows expired, email support@hellobedside.com with your Apple ID and we'll fix it.

Can I restore a purchase I already made?

Yes. Settings → Pass Status → Restore Purchases. Sign in with the same Apple ID you used to buy it. A different Apple ID won't find the purchase.

I want a refund

Apple processes all purchases. Go to reportaproblem.apple.com, find your Bedside purchase, and submit a refund request. We can't issue refunds directly.

How do I sign in?

Tap Sign in with Apple on the welcome screen and confirm with Face ID or your Apple ID password. No separate account or password needed.

I want to delete my account

Settings → Privacy → Delete Account. Data is deleted immediately. If you can't get into the app, email support@hellobedside.com and we'll take care of it.

Can my school or instructor see my practice data?

No. Your sessions are private. Nobody outside your account can see your history or scores.

Is Bedside available on Android?

Not yet. iOS only for now. Android is planned.

Is this medical advice?

No. Bedside is for practice. The AI responses and feedback are educational — not clinical guidance. Don't use anything in the app to make decisions about real patient care.