Support

We respond within one business day.

Common issues

I can't hear the patient

Make sure your phone isn't on silent and the volume is up. If you're using AirPods, check that they're connected before starting a session. If it still doesn't work, close the app and reopen it.

My pass shows expired but I just bought it

Open the app, go to Settings, tap Pass Status, then tap Restore Purchases. This re-syncs your purchase with our servers. If that doesn't work, email us at support@hellobedside.com with your Apple ID email and we'll sort it out.

The app crashed mid-session

When you reopen the app, you'll see a message that your session was interrupted. Interrupted sessions don't count against your pass. You can start the same scenario again right away.

I want to delete my account

Open the app, go to Settings, tap Privacy, then Delete Account. Your account and all data are deleted within seconds. You can also contact us at support@hellobedside.com to request deletion if you can't access the app.

I want a refund

Purchases are processed by Apple. To request a refund, go to reportaproblem.apple.com and select your Bedside purchase. Apple processes all refund requests — we can't issue refunds directly.